Part-Time In-House Administrative Assistant

Company Background: ITS Global Relocation Services provides household goods and commercial moving and storage services. We work with customers locally, across the US and internationally. We are 97 years young, and locally owned and operated. Our industry is challenging and rewarding as we serve the public during one of the most stressful experiences of their lives. If you are a team player, self-starter, punctual, detail-oriented and thrive in a challenging environment we look forward to receiving your resume. 

Hours

Part-Time in Non-Busy Season (Approx. October 1st thru April 30th), 25+/- hours, Monday thru Friday 7:30 AM to 12:30 PM. 

Full Time in Busy Season (Approx. May 1st thru September 30th), 40+/- hours, Monday thru Friday 7:30 AM to 4:30 PM. Mandatory One Hour Lunch Break from 12:30 PM to 1:30 PM.

*Busy and Non-Busy months may vary year over year but will be roughly the months mentioned above. President, Kit, is in charge of this positions daily work schedule.

Responsibilities

• - Provide excellent over-the-phone and in-person customer service to all customers, van line representatives, and vendors.
• - Conduct all company business and interactions with co-workers and owners in a professional and respectful manner.
• - Be the first to answer incoming phone calls on the 1st or 2nd ring, if not already on the phone with a customer. Place a caller on hold to answer another incoming phone call before it goes to voice mail if the other in-office staff members are not available to pick-up by the 5th ring.
• - Follow-up with all online and after-hours voice mail customer leads.
• - Schedule sales appointments with potential customers over the phone or via email using our Appointment Sheets and Google Calendar.
• - Pick-up daily mail at our onsite mailbox and hand the mail over to Kit, Chris or Gene.
• - Assign job numbers, create customer folder labels for every customer folder, and create driver/crew leader instruction paperwork.
• - Enter all ITS Global sales appointment leads/potential customers into the Sales-Lead Tracker Module (Direct Systems).
• - Enter all non-ITS Global booked move customer information into the Customer Service/Dispatch Manager Module (Direct Systems).
• - Email all ITS Global customers an informative Move Confirmation document before their scheduled move date.
• - Track and manage monthly Customer Reviews and monthly Customer Review winners for monthly drawing.
• - Order office supplies, as needed, with approval from the Owners.
• - Keep track of uniforms on-hand. Notify the President, Kit when we are low on inventory.
• - Any additional daily tasks or projects provided to the Administrative Assistant by Gene, Chris, Kit or the Office Manager in-person or via text during business hours.

Education Requirements

• - High School Graduate or GED equivalent is required. Post high school education is a plus.

Experience Requirements

• - Proficient with Microsoft (Outlook, Word, Excel).
• - Customer Service experience is a plus.
• - MUST BE ABLE TO PASS A PRE-EMPLOYMENT DRUG TEST* AND VERIFY EMPLOYMENT. *We do not test for cannabis.

Desired Skills

• - Attention to detail with a high level of accuracy.
• - Work with minimal supervision and possess problem solving skills.
• - Effectively prioritize and meet work deadlines.
• - Ability to produce and communicate professional business correspondence via email, letter or telephonically.
• - Above average verbal and written communication skills.
• - Be a team player in a small office “family” environment.
• - Proficiency and operational knowledge of common office equipment, e.g.: computers, phones and copy/fax machines.

Benefits

• Paid vacation (when approved!), 7 paid holidays, medical/dental insurance, sick leave and simple IRA plan.

Hours

25+/- hours per week (Monday thru Friday)

Salary (in USD)

$19 Per Hour